IT Operating Model

EAL’s information technology (IT) operating model development service helps clients to design their IT operating model, so it is fit for the evolving needs of their business and plan a transformation of the organisation, processes and technology to achieve it.

The IT operating model development service is delivered by our enterprise architecture practice using our benefits led enterprise architecture method (BLEAM™) within a six-phased approach. This method has been used by over 100 global clients to cost effectively achieve integrated transformation while reducing the risk associated to organisation change.

Why Would You Need This Service?

Changes in enabling technology are driving massive changes in the delivery of technology-based services into businesses. Developments such as software as a service (SaaS) and infrastructure as a service (IaaS), location independence, and artificial intelligence all have an impact back on the function and structure of IT departments. The demands on an IT department today can be radically different from 15 years ago. To meet these demands the operating model of IT must be kept in line with demand and flexible to adjust as demand evolves in the future.

How We Deliver This Service

EAL pragmatically selects, develops and applies value adding parts of best practice methods such BLEAM™, COBIT with essential architecture artefacts needed to interpret corporate strategies to provide an accurate view of the baseline IT operating model; then establish an IT operating model vision and a target IT operating model. Based on these a gap analysis and impact assessment is performed and a transformation roadmap developed.

Throughout the transformation EAL can help with skills development and mentoring of staff into their new/modified roles. Where parts of IT operations are being externalised EAL can also help with procurement, governance and control of third-party suppliers.


1. Project initiation and mobilisation;
2. Current IT operating model (baseline);
3. Identify change demand;
a – IT Operating Model Vision.
4. Target IT Operating Model
a – Governance;
b – Organisation and Roles;
c – Functions and Activities;
d – Processes;
e – External Services Management.
5. Transformation Roadmaps
a – Organisation;
b – People;
c – Process;
d – Externalising/Internalising Service – Sourcing strategies

Typical Outcomes

Most commonly EAL is seeing organisation push non-core IT functions out to third-party specialists and introducing greater control and oversight of supply. In this scenario clients can expect significantly reduced IT operating costs and maintained assets; the IT operations become control heavy rather than delivery heavy.

Case Studies

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